Ulti-MATE Warranty / Price Guarantee /FAQ

Ulti-MATE Warranty

2.0 Series Cabinets Manufacturer 10-Year Limited Parts Warranty

When this product is installed, operated and used according to assembly instructions, Ulti-MATE Garage will replace defective parts only if part fails as result of manufacturer defective in materials or workmanship for 10-years from product purchase date if cabinet spec, series or otherwise still in production, if original owner, receipt of purchase from authorized dealer and original address product shipped to.

Warranty Procedure

1.Upon carrier delivery, if any product appears it could be damaged, and or, is clearly damaged, have freight carrier driver note on BOL and customer take clear pictures on all sides of pallet while carrier driver is present. It is also advised customers take a picture of pallet(s) with carrier truck in image when possible.

2.Customer has 5-days from carrier delivery date of goods to submit a warranty claim to dealer/retailer, otherwise warranty denied.

3.Customer to fully remove all parts from carton(s) to inspect for damage within Five (5) Days from Delivery and if part(s) damaged beyond ability to use, email the dealer/retailer where the below supporting info for warranty claim review.

a. Clear Picture of Each Part Requested Replacement.

b. List Model # (located on box that starts with UG)

c. List Alpha Code (sticker on each part)

d. List Part Description (located inside assembly manual) confirm Part Quantity

f. Confirm Full Ship Address and Cell #.

4.In most cases, any carrier freight transit damage is minimal and not seen after cabinet(s)assembled.

5.If a customer requests warranty part(s) after full inspection of shipment, the dealer will submit supporting information to manufacturer for review as noted on #3. If warranty request fully or partially approved, approved warranty parts often ship in 1-5 business days. Once shipped, dealer/retailer will be provided tracking information to relay to customer to monitor carrier website daily for estimated delivery date.

Ulti-MATE Garage Will Not Pay | Warranty Void

Service calls to install product, correct installation of product issues, instruct how to use or install or otherwise.
Product Damage or Personal Injury resulting from improper handling or use, or products damaged by accident, misuse, abuse, fire, flood, inclement condition damage from heat or humidity, moisture, water, uncontrolled temperature, fading of cabinet color, acts of God, neglect, corrosion, rust, modification or mishandling of product or otherwise.
Products damaged by improper assembly, loading of goods, warping, and or, not equally distributing weight load below specified maximum weight capacity.
Repairs or replacement when product used in other than normal use and normal setting.
Cosmetic damage, including scratches, dings, dents, cracks, warping and fading of cabinet color (caution to indirect or direct sunlight hitting cabinets to limit color fade over time)
Dimples, and or, what might appear laminate defect/imperfections, as they are natural to the process of wrapping high-grade durable PVC laminate and not considered defective.
Surfaces damaged due to use, chemical interaction, abrasive materials or otherwise that results in corrosion, rust, delamination, warping or otherwise.  Color variances on cabinets, worktops, and other parts.
Replacement of keys or locking mechanisms.
Loss or damage of product, and or, contents, due to misuse, theft, fire, flood, accident, acts of God or otherwise.
Shipping or freight fees, restocking fees or otherwise to deliver replacement products or return of product(s).
Labor or time consideration costs.
Damage occurred from using power tools or otherwise when assembling cabinets.
Cost related to removal of defective parts, spare parts, shipping cartons, pallet(s) or otherwise.

**Assembly Caution**

Use two (2) or more strong and able adults when installing cabinets, they are very heavy. Install or Assemble at Your Own Risk. When in doubt, contact a local licensed professional to install cabinets at your own cost. Carefully follow assembly instructions to ensure cabinet assembled correctly and to avoid added assembly time. Remove clear film off cabinet facings immediately after assembly. For added safety, stability, and strength, attach cabinet(s) to wood studs in wall (hardware to attach to the wall, such as wood stud screws not included and purchased at local hardware stores). Use caution on type of goods stored in cabinet, they may have adverse effect on cabinet, as well, for safety of children or otherwise. Use caution on weight load of items stored and disperse weight evenly. If hanging cabinets with no feet, seek local cabinet professional to install at your own cost and ensure installer attaches cabinet(s) to wall wood studs.

Thank you for purchasing the Ulti-MATE Garage products!

www.ulti-mategarage.com

T: 949-713-3338

How long will it take to get my Cabinets?

Orders typically ship in 3-5 days, but under certain circumstances, there can be further delays. Upon placing your order, you will receive a confirmation email showing your order, it's best to double check each item to be sure your order is correct. As soon as your order has shipped and your tracking information is available, you will receive an email with your expected delivery date and tracking number. For larger orders, the shipping company will contact you directly to make delivery arrangements for a time that is convenient for you. Shipping time will vary on your location and product. Most product ship from our West Coast National Distribution Warehouse and deliveries usually take 2-4 days for West Coast and 7-10 days for East Coast.

Price Guarantee

At Pro-Garages.com we strive to give our customers the very best service possible. If you find the cabinet(s) you looking for listed cheaper than our advertised price, drop us a line at (888) 978-1384 or send us an email at info@pro-garages.com and we'll guarantee to save you money. Also, we offer additional discounts for large multi-piece orders.

Shipping

All shipments are shipped directly from our Manufacturer and typically take 5 to 10 business days. Our freight carrier may contact you to set and appointment for delivery.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.

Returns Policy

All Ulti-MATE products are covered by a five (5) year manufactures warranty against manufacturer's defects. Returns are accepted within 30 days of delivery. Merchandise must be in original un-opened packaging. Return shipping is the responsibility of the purchaser. Returned merchandise is subject to a 20% restocking fee.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

What is MDF or Fiberboard?

Medium-density fiberboard (MDF) is an engineered wood product made by breaking down hardwood or softwood residuals into wood fibers, often in a defibrator, combining it with wax and a resin binder, and forming panels by applying high temperature and pressure. [1] MDF is generally denser than plywood. It is made up of separated fibers, but can be used as a building material similar in application to plywood. It is stronger and much more dense than particle board. [2]

The name derives from the distinction in densities of fiberboard. Large-scale production of MDF began in the 1980s, in both North America and Europe.[3]